At Veena’s, we want you to have a smooth and satisfying shopping experience. If for any reason you are not happy with your purchase, you can return it under the terms below.

1. Eligibility for Returns

• We accept returns for both defective and non-defective products.
• Exchanges are not accepted at this time.
• Returned items must be in new, unused, and resalable condition, with all original packaging and labels intact.

2. Timeframe to Initiate a Return

• Customers must initiate the return within 7 days of receiving the product.
• To start the return process, please contact our Customer Service team with your order details.

3. How to Return Your Product

• All returns should be sent by mail to the address provided by our team during your return request.
• The cost of return shipping is borne by the customer. We recommend using a trackable shipping service, as we cannot be held responsible for lost parcels.

4. Refund Process

• Once the returned product is received and inspected by our team, we will process your refund.
• Refunds will be credited to the original payment method within 7 days of receiving the product.