At Veena’s, we want you to have a smooth and satisfying shopping experience. If for any reason you are not happy with your purchase, you can return it under the terms below.
1. Eligibility for Returns
- We accept returns for both defective and non-defective products.
- Exchanges are not accepted at this time.
- Returned items must be in new, unused, and resalable condition, with all original packaging and labels intact.
2. Timeframe to Initiate a Return
- Customers must initiate the return within 7 days of receiving the product.
- To start the return process, please contact our Customer Service team with your order details.
3. How to Return Your Product
- All returns should be sent by mail to the address provided by our team during your return request.
- The cost of return shipping is borne by the customer. We recommend using a trackable shipping service, as we cannot be held responsible for lost parcels.
4. Refund Process
- Once the returned product is received and inspected by our team, we will process your refund.
- Refunds will be credited to the original payment method within 7 days of receiving the product.
