Your Role in The Delivery Process

Perishable Products

When ordering perishable products, please make sure that someone is available on the delivery date and time at the given delivery address. We constantly provide delivery update via given email. In case of any missing delivery, please contact your assigned shipping company. Also, let us know as soon as possible.

We are not responsible for closed roads, access codes or other problems related to access to your property that may delay delivery. Unfortunately, we are unable to process refund for the perishable products due to missed collection or no access to the property. Please provide a clear note for delivery. Refund can be processed once we received the items according to our refund policy.

Changing Delivery Address

We use a third party shipper to deliver your parcel. Once an order has been dispatched, we are unable to change the delivery address. If you need to modify the delivery address for an order, please reach out to us as soon as possible before the order is dispatched, and we will do our best to accommodate your request.